As I do with much in life, I take new experiences and new information and compare it to other aspects of my life in emergency services. Whenever it’s the least bit relevant – I try to apply it to the business I love: the fire service.
Such was the case this past week when I completed a National Fire Academy on Safety Operations and Management. I applied the process and premise of managing safety in our organizations and applied it to recruitment and retention.
While the resulting article may raise more questions than it provides answers, I hope you’ll ask yourself these same questions to assess whether or not your volunteer fire department is taking the right steps to be flush with volunteers — or needlessly flushing them and their experience away.
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