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Train Your Replacement. Bob did. Paul does.

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It's been 5 years since I wrote "Missing a Mentor: What about Bob?" — a tribute to someone who I admittedly underappreciated until it was too late.

A lot has happened in these 5 years. I was a chief officer in my volunteer fire department then and now I'm back to riding backwards, still struggling to find my place in my company. The ups and downs in my personal and professional life are countless. Against all odds, I even survived long enough to turn 50 last week. lol

We've built three new multi-million dollar live fire training facilities, created state-of-the-art roof ventilation simulators, added fresh blood to our cadre of dedicated instructors and coordinated nearly 5,000 training events from our Erie County Fire Academy. Those are big investments.

I think that one of our greatest investments, and thus our greatest returns have come from the fact that we've trained and graduated more than 1,000 new firefighters in our county in the past 5 years. More than a thousand firefighters now unselfishly serving their volunteer fire departments and their communities.

If anyone thinks that today's generation is only all about themselves and not about giving back — they need to observe one of our Firefighter 1 Boot Camp courses. I'm proud to say that Erie County NY is bucking the national decline in volunteerism as we brought in over 600 new recruits in 2012. Those sheer numbers are a tribute to the great work ethic and spirit of our caring community.

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Video Killed the Recruitment Star

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In his February 17th Morning Lineup features (and updated on February 20th), FireGeezer.com's Bill Schumm discusses and demonstrates the effectiveness, or ineffectiveness, of using video as a recruitment tool. While his perspective on why we face the recruitment and retention challenges we do are certainly part of puzzle, the value of his commentary lies in the subliminal call to action that we need to be more creative in creating the solutions.

Certainly, a recruitment video with appropriate visuals and a good, solid message can be effective, but FireGeezer proposes that we need to do something about our culture, our society, to inspire and perpetuate volunteerism. I couldn't agree more.

As I've said before:

“Simply put, it’s my belief that the survival and success of the volunteer fire service relies on our ability to create more opportunities – for more people – to volunteer less time.

Our success depends on our ability to effectively plan for, lead and manage people; whether you don’t have enough – or you have more than you can handle.

The possibilities for their involvement are only limited by our imaginations.”
- Tiger Schmittendorf – From: "A New Pyramid Scheme for your Volunteer Fire Department"

 

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Impact of the Digital Age on Recruitment and Retention

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The world is changing rapidly and the fire service is getting caught up in the tornado effect of technology on our society.

More and more fire departments are smartly using web sites, e-mail and social networking tools like Facebook and Twitter to recruit new firefighters and to stay connected to their community. There isn't much you can't do with a mobile device today that took a super-computer to do less than 30 years ago.

I recently had the opportunity to facilitate a conversation with a large group of fire instructors titled: "From the Xbox to the Box Alarm" for the University of Kansas Fire and Rescue Institute wherein we discussed today's and tomorrow's generation of firefighters. The conversation focused not only on the challenges in understanding, motivating, training and leading this unique cadre of individuals, but also enlightened the participants as to the tremendous potential they possess for moving our fire service forward.

And, naturally, you can't have a conversation about today's generation of firefighters without discussing the importance of technology and the impact of social networking.

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Void Space

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Firefighter, officer, chief—these are the titles of the jobs we sign up for. But just like “bingo chairman,” “corresponding secretary” or “roads and grounds committee member,” the title of “leader” is not something at the top of our list of “I want to be that guy” jobs that we strive for when we first join the volunteer fire department.

Although almost everyone who joins the fire service dreams of being chief one day, they probably don’t dream of being a “fire service leader”; that is, it’s not necessarily an inherent thought process to connect the title of “chief” with “leader.” And while the title of fire chief may conjure up images of flashing lights and standing in front of a burning building barking orders into a portable radio, as we know all too well, being a “fire service leader” requires a lot more preparation and hard work than that.

There is much discussion going on in the fire service today about this "void space" created by the potentially damaging collision of retiring experience and the growing lack of experience of today's firefighters and officers. When I say growing, I'm referring to the fact that as our fire load goes down (that's a good thing), so does our experience level, accordingly (that's a bad thing). Thus we end up with a "growing" lack of experience.

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X-Box Live

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That’s right!

From the X-Box to the Box Alarm: Motivating and Leading Today’s Firefighters” is back by popular demand at FDIC 2011. I hope to see you in Indianapolis March 22-26, 2011.  Look me up if you plan on attending and look for my presentation titled: “Understanding & Motivating Today’s Firefighters” modeled after my feature article: “From the X-Box to the Box Alarm.”

Some 300 first responders engaged in the discussion at FDIC last April and this year’s conversation promises to be refreshed with my ongoing observational research; new samples of recruitment, retention and leadership solutions and feedback from last year’s participants.

I’ll also be including fresh insight from some X-Box firefighters from Hyattsville Volunteers and FDLiveIn.com I recently spoke with about generational differences and what we can learn from and about them. Some of the information will be pre-recorded material and some of it will be provided by members of our “live studio audience.” (more…)

Run-to-the-Curb Radio: Chief Tim Sendelbach

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It’s like “Run-to-the-Curb Radio” — but better!

“Firefighter Storytellers” is a natural outgrowth from my popular “Run to the Curb” series — as it offers a radio show designed simply to facilitate kitchen table type discussions between firefighters.

Storytellers” is an open-format radio show in which listeners are encouraged to call in with their own stories of what brought them to the fire service, what’s made the experience memorable for them, and to share their insight as to what keeps them going day-in and day-out, serving in our business of delivering emergency services to our communities.

Tonight’s installment (Wednesday-July 14, 2010) features Chief Tim Sendelbach, fire service leader and Editor-in-Chief of FireRescue Magazine. Like many others, Tim’s roots in the fire service started with his Dad, a firefighter in his hometown of Wilder, Kentucky.

Produced by John Mitchell and Rhett Fleitz of FirefighterNetcast, visit their site now, sign up for a new user account for BlogTalkRadio, and be prepared to join in the conversation with each new show.

Listen in. Log in. Call in.

What’s your story?

Get Fit. Get Safe. Make It Personal.

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My Three-Part Risk Management Plan: Alex, Laurie and Kathleen

Despite the fact that I wrote this piece for Fire-Rescue Magazine last year, I’m pretty sure its content is still relevant as we ponder recent and not so recent events during Fire/EMS Safety, Health and Survival Week http://www.firefighternation.com/forum/topics/usfa-reminds-you-that….

As I stated in comments to another blog by John Mitchell (www.firedaily.com) titled: “The Charleston 43″ (http://www.firefighternation.com/profiles/blogs/the-charleston-43) — if we don’t make these incidents personal to us, incidents like these have the unique ability to quickly become personal for us.

Thus, I present for your review, a re-post of “Make It Personal” http://tigerschmittendorf.com/2009/09/07/make-it-personal/

Let me know what you think of the piece and what you’re doing to make Safety Week 2010 personal for you.

Raising a flag about lowering THE FLAG!

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It’s after Memorial Day-2010 and I’ve been working on this blog for about a week, in hopes of having it finished prior to the start of the holiday weekend but life got in the way and that didn’t happen.

In retrospect, I’m glad I procrastinated. I’m glad I waited, because now, I think this blog has even more meaning.

The hot dogs are all gone, the parties and picnics are over. Now it’s time to think about what Memorial Day is really about. My goal is not to go into some patriotic tirade that offers the opportunity for readers to tune out before they even tune in, but more importantly to share with you some personal experiences that have put this annual remembrance in perspective for me. (more…)

Run-to-the-Curb is Top Story

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That's me with Past Chief John Latimore, one of my best friends in the fire service and the neighborhood I grew up in.

It’s been more than a month since my presentation at FDIC and my live Internet radio talk show on FirefighterNetcast from the show floor, but a lot of exciting things have happened since then. 

Feedback from my show about the importance of storytelling in the fire service with special guest Chief Tom Merrill was tremendous and it’s amazing to see the influence that the Run-to-the-Curb (RttC) concept has had on people. Several firefighters have since shared their own personal stories of growing up in and around the fire service. In fact, so many have responded that it’s tough to keep up with and more of their stories are pending publication here. 

Read more at: http://runtothecurb.wordpress.com/2010/06/07/run-to-the-curb-is-top-story/

Local Fire News Sites Get Press, Mixed Reviews

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A recent article in the Buffalo News featured two online fire service sites (www.ecfwire.com and www.ereicountyfireblotter.com) that provide live audio feeds and in-depth news coverage of the fire service here in Erie County.

Although the article focuses on the potential training value, some fire chiefs had mixed feelings about what could be considered a form of social media and the information they share.

Read it here:

http://www.buffalonews.com/2010/05/22/1058838/wire-fire-on-the-web.html

What do you have in your Internet neighborhood?

What’s your take on citizen-jouranlism sites like these?

Discuss it here and on FirefighterNation.com.

@FireRECRUITER: It’s EMS Week – Roll With It!

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AmbulanceFrom www.FireRECRUITER.com:

In honor of EMS Week-2010, I thought I’d promote the (dare I say) sexiest video I’ve ever seen come to volunteer recruitment and retention.

“Roll With It!” is a part music video, part movie trailer — full-on high energy – high impact web site for the recruitment of fire and EMS personnel.

Celebrate EMS Week in style: “Roll With It!”

Tis’ the Season

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THIS IS A DRILL! This is not an actual event. Evans Center Firefighters "responded" to a Pre-Prom Season DWI Drill that demonstrated the devastating effects of drinking and driving to juniors and seniors at the Lake Shore High School. Photo by Tiger Schmittendorf

THIS IS A DRILL! This is not an actual event. Evans Center Firefighters "responded" to a Pre-Prom Season Stop-DWI Drill that demonstrated the devastating effects of drinking and driving to juniors and seniors at the Lake Shore High School. Photo by Tiger Schmittendorf

Despite the fact that as I’m writing this it feels far more like winter than spring in Buffalo, it’s not those seasons I’m talking about in this story.

Evans Center, my volunteer fire company, planned and supported a Pre-Prom Season Stop-DWI drill for our Juniors and Seniors at the Lake Shore Central Senior High School Friday morning. Coordinated by our Asst. Chief Tom Szczepaniak, Principal Chris Walsh and the Town of Evans Police Department’s Chief Ernie Masullo, Capt. Chuck Danzi and Patrolman Ralph Maslach — the assembly and demonstration stressed the devastating effects of making poor decisions relating to drinking and driving.

Not much unlike what is done at schools across the country at this time of the year, the Lake Shore team put together a comprehensive program that really hit home with these at-risk young adults. And, when I say “at-risk” I mean that, statisticly, they are at great risk of being involved in an alcohol-related accident before they graduate from high school or make it to their freshman semester in college. (more…)

@Run-to-the-Curb: Planting a Seed.

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On the Nozzle-SMALLIt should be no secret by now that I have a passion for story telling, and especially telling of the importance of sharing stories in the fire service as a means of passing down our history, traditions and values.

It’s almost an obsession.

It’s gotten so bad that I’ve started drawing my Blackberry from its holster and pressing the voice note “Record” button at the drop of a hint that a story is about to unfold in conversation. While I took a lot of friendly fire for that from friends while sharing in some “networking opportunities” at FDIC recently, the gems I’ve captured are absolutely priceless. Don’t worry, you’ll be able to read and listen to some of them soon.

It was also at FDIC that I was reminded of what got me on this story-telling kick and who inspired me to tell my stories by creating the Run-to-the-Curb concept.

Click here to read the rest of the story of how I got my story-telling start. (Try to say that 10-times, fast)

The FDIC Experience: Returning Home

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Alex, Laurie and Kathleen

Alex, Laurie and Kathleen

My goal is to chronicle, as best I can, some of the many great experiences I had last week at FDIC-2010 in Indianapolis, Indiana. There’s so many of them flowing through my brain, some of them are short snippets while others I remember as full-length features, and I plan to present them accordingly.

My FDIC-2010 experience ranks up there with some of the greatest memories of my career and life. Full of laughs (my stomach still hurts), meeting good people (and John and Rhett too!), going on “adventures” together and most importantly, sharing the brotherhood that few other professions enjoy.

So, with the intent of eventually sharing all of these experiences, I thought I would start with the end of the trip instead of the beginning; for in the end, in a very unexpected way, the value of my trip to FDIC and the importance of my returning home became very apparent to me.

You’ll see why in just a little bit. (more…)

Live, from Indianapolis, it’s Saturday Morning!

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ChiefReasonArt, Chris Naum and some other guy

ChiefReasonArt, Chris Naum and some other guy at FDIC 2009

Join Snyder NY Chief Tom Merrill and I for a live broadcast from the show floor of FDIC on Saturday-April 24 from 9:30-10:30am CST. We’ll be special guests of FireCritic Rhett Fleitz and FireDaily John Mitchell — hosts of the new hit Internet talk show series: FirefighterNetcast.

We’ll be discussing my FDIC presentation, my www.runtothecurb.com project and the importance of storytelling in the fire service. Chief Merrill will be sharing some of his own stories and who knows, we just might drag some unsuspecting passerby into the conversation.

A full schedule of Netcasts are being hosted at the Fire-Rescue Magazine / FirefighterNation.com / Fire-EMS Blogs.com Booth #3755 throughout the week.

I hope you can join me for my conversation titled: “From the X-Box to the Box Alarm” on Thursday-April 22, 2010 at 10:30am in Room 127-128; and most certainly at the MeetUp at Indy. You do not want to miss this gathering:

  • When: Friday April 23rd – 8pm
  • Where: Rock Bottom Restaurant and Brewery just blocks away from the Convention Center at 10 West Washington.
  • What: Blogger/FireEMSBlogs.com/Firefighter Nation/Fire Rescue Magazine meetup.

The event is being sponsored by the great folks at: Fire-Rescue Magazine / FirefighterNation.com / Fire-EMS Blogs.com booth #3755. Hit me up at the show for some free drink tickets. However, I can’t be responsible for your resulting actions!

Even if you can’t physically be there, I’ll be Tweeting, updating my status on Facebook and maybe even blogging throughout the show as I meet and greet some of the biggest names and greatest faces in the fire service. It’s gonna be cool. Very cool.

Going to the Show! See You in Indy.

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FDIC logo

I hope to see all of my loyal followers (both of them) at FDIC in a few short weeks. I’ll be presenting “From the X-Box to the Box Alarm” on Thursday-April 22, 2010 at 10:30am in Room 127-128. There’s room for 308 of my closest, most personal friends so there’s really no excuse for not joining me! LOL (more…)

@FireRECRUITER: Recruiting in a Gray Area

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SyossetMy helmet is off to the folks in the Syosset NY Fire Department for recognizing 40+ aged recruits as a viable part of the solutions to our recruitment and retention challenges.

Joining later in life is becoming more the norm
 
The approach and image of the volunteer fire service portrayed in this article is in sharp contrast to the news articles I highlighted in “Is This Our Best Approach?”
 
In fact, I came across a similar article today that raises the exact same question:
 
I think we can do better.  Let me know what you think.
 
Read the whole story at FireRECRUITER.com.

Run-to-the-Curb Kids: Collect the whole set!

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first due blog carnival1aRhett Fleitz at FireCritic.com has compiled one of the greatest collections of firefighter stories in hosting his first edition of the First Due Blog Carnival which asked our brothers and sisters to answer the question: “I am a firefighter because…”

It fits right in line with my theory on the importance of story telling in the fire service and even includes my own personal story of how it was others who forecasted that I was going to be a firefighter one day.

Take a peak at Run-to-the-Curb.com and be sure to stop back there to tell your story.

FireRECRUITER: The Art of Speed-Recruiting

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IMG_5396-smallIf you had just 30 seconds to convince someone why they should join your volunteer fire department, what would you say? 

What would your message be? Do you have a standard sales pitch that you use for just such occasions? Can you even say hello in 30 seconds? 

I recently had the opportunity to coach and practice some speed-recruiting exercises with the Doyle Hose Co. 1 in Cheektowaga NY. They had been invited to be a part of career day at the local high school in their response area and they invited me to join them.

Re-Enlist.

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EDITOR’S NOTE: I’m posting this blog literally minutes after completing my first NetCast on the topic of volunteer recruitment and retention, compliments of FireCritic and FireDaily at www.firefighternetcast.com. What a tremendous opportunity that was to connect with so many people via the live chat and simultaneous telephone call-ins.

My helmet is off to those two gentlemen for harnessing that technology to accomplish something that they may not even realize they’re doing: Telling Stories.

Storytelling is important to the survival and success of the fire service. Very important. As I wrote in my article: “Saving Stories,” in this month’s edition of Fire-Rescue Magazine, storytelling “passes on our traditions, conveys our values and protects the rich heritage of the fire service.” Thanks to Rhett and John for doing just that through the tales shared on FirefighterNetcast.com.

At the end of the Netcast, I let the cat out of the bag about a new partnership I created between our volunteer fire service and the National Guard. Look for more info on that coming soon. In the meantime, the following is a story that is a little bit about my love for my father, my passion for the fire service and my appreciation for the military men and women who protect our freedom every day. (more…)

LIVE: Casting a Net over Recruitment and Retention Challenges

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FirefighterNetcastI was in Texas for Advanced Unified Incident Command training last week (which I’ll tell you about soon), so I’m late getting this out.

I’ve been asked by FireCritic and FireDaily to join them as their special guest on this week’s edition of Firefighter NetCast.

Naturally, we’ll be discussing volunteer recruitment and retention along with an overview of my presentation “From the X-Box to the Box Alarm” at FDIC (Thursday-April 22nd at 10:30am) and my cover story in the March edition of Fire-Rescue Magazine featuring my storytelling project: Run-to-the-Curb.com.

I hope you can join us at 9pm ET this Wednesday-March 10, 2010 at Firefighter Netcast for a lively discussion of challenges and solutions to the volunteer fire service’s survival and success.

Stay safe. Train often.

RuntotheCurb: Everybody Loves Sparky

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Everybody Loves Sparky the Fire Dog!

Everybody Loves Sparky the Fire Dog!

Just as much as kids love firefighters, every kid (well, almost every kid) loves Sparky.

Recently I had the chance to catch some Run-to-the-Curb type kids interacting with their favorite Fire Dog, learning all about fire prevention and safety and making new friends. Thanks to Sparky, I’m sure these kids will be running to the curb to watch the fire trucks go by, just as soon as they’re old enough.

@FireRECRUITER: Big Win for the Youngins’

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The Volunteer and Combination Officers Section of the IAFC recently released a new and long overdue guideline focusing on the proper and safe operation of fire department youth programs.

It holds something for everyone including chief officers, youth leaders, fire department administration, parents, support liaisons and the youth themselves.

Read more at FireRecruiter.com>>>

@FireRECRUITER: 10 Step Guide to Volunteering

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FireRecruiter-904x160

I feel that overall, the guide offers valuable insight into the world of volunteer firefighting and any effort to draw attention to the opportunities available to serve your community — are good efforts.

The guide outlines 10 individual tips for preparing to join our ranks. (more…)

@FireRECRUITER: SAFER App Period Extended

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SAFER LogoDHS has revisited the existing policy on supplanting for the 2009 SAFER funding cycle.  The Secretary has decided that DHS will consider petitions for waivers on supplanting from 2009 grantees on a case-by-case basis and under certain conditions.

In order for all potential applicants to have sufficient time to consider this revised policy guidance, DHS will extend the 2009 SAFER application period.  The new application deadline will be 5:00 p.m., Eastern Time, Friday, January 15, 2010.

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