From our sister site: FireRECRUITER.com

What started out as a vision for a successful joint recruitment project has morphed into a passion to connect firefighters and soldiers of all stripes.

Based on the concept that we're looking for the same people — and we are the same people, I created a joint recruitment project between our county's volunteer fire service and the NY National Guard.

If you think about Guardsmen, Soldiers and every other appropriate title given to those who serve in all the branches of the US Military, they can be ideal candidates to recruit into the volunteer fire service. They already understand discipline, respect, teamwork and the chain-of-command — and they certainly get the whole "brotherhood" thing! As many have shared about this idea, "it's a no-brainer!" 

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In his February 17th Morning Lineup features (and updated on February 20th), FireGeezer.com's Bill Schumm discusses and demonstrates the effectiveness, or ineffectiveness, of using video as a recruitment tool. While his perspective on why we face the recruitment and retention challenges we do are certainly part of puzzle, the value of his commentary lies in the subliminal call to action that we need to be more creative in creating the solutions.

Certainly, a recruitment video with appropriate visuals and a good, solid message can be effective, but FireGeezer proposes that we need to do something about our culture, our society, to inspire and perpetuate volunteerism. I couldn't agree more.

As I've said before:

“Simply put, it’s my belief that the survival and success of the volunteer fire service relies on our ability to create more opportunities – for more people – to volunteer less time.

Our success depends on our ability to effectively plan for, lead and manage people; whether you don’t have enough – or you have more than you can handle.

The possibilities for their involvement are only limited by our imaginations.”
- Tiger Schmittendorf – From: "A New Pyramid Scheme for your Volunteer Fire Department"

 

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An article recently posted to FirefighterNation.com outlines the challenges faced by volunteer fire departments in Pennsylvania in recruiting and retaining their members. Although these types of articles are becoming all too frequent, this one in particular is better than most in that it focuses on the positives of being a volunteer firefighter — not all the negatives. I’ve cited many examples of what not to say if you’re actually looking to solve your R&R challenges in a previous post titled “Is this our best approach?” Too often, it seems that we hand a prospective candidate all of the reasons and excuses why they wouldn’t join on a silver platter.

I have to tip my helmet to the volunteer fire service in Pennsylvania who is no stranger to these challenges — or to innovative solutions to those challenges. I’ve previously mentioned them in “PA VFDs Dip Into Fountain of Youth” for potential solutions as well as I’ve applauded their efforts in the successful recruitment campaign: “Roll with It!” — the sexiest thing to come to volunteer recruitment I’ve ever seen. It rivals the GoArmy.com and NationalGuard.com campaigns.

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The world is changing rapidly and the fire service is getting caught up in the tornado effect of technology on our society.

More and more fire departments are smartly using web sites, e-mail and social networking tools like Facebook and Twitter to recruit new firefighters and to stay connected to their community. There isn't much you can't do with a mobile device today that took a super-computer to do less than 30 years ago.

I recently had the opportunity to facilitate a conversation with a large group of fire instructors titled: "From the Xbox to the Box Alarm" for the University of Kansas Fire and Rescue Institute wherein we discussed today's and tomorrow's generation of firefighters. The conversation focused not only on the challenges in understanding, motivating, training and leading this unique cadre of individuals, but also enlightened the participants as to the tremendous potential they possess for moving our fire service forward.

And, naturally, you can't have a conversation about today's generation of firefighters without discussing the importance of technology and the impact of social networking.

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I am often reluctant to write about commercial business ventures in my blogs and other platforms as I am sensitive to the trusted relationship between a writer and their readers, and leary about self-promotion. Thus I have delayed writing this post for quite some time.

It wasn’t until I came to the realization that this is not about me or what I’m involved in as much as it is about you – my readers, followers and the fire service at large – that I felt the timing was right for sharing this exciting news.

Earlier this year I was invited by my long time and good friends Dave Iannone and Chris Hebert to share in their vision for tipping the traditional training program on its head. Dave and Chris have a knack for surrounding themselves with inspired people and a solid reputation for bringing innovative and successful solutions to the fire service community, so it wasn’t much of a tough sell for me to join them and the other members of their team at the table.

The conversations were very indepth and engaging, even sparring at points, but all with a common goal in mind: to bring a new and exciting approach to providing training for firefighters and first responders. As I looked around the room, I saw a tremendous amount of passion and caring for getting this right.

It wasn’t long before I was hooked and signed on as chief of training, charged with driving the direction of the educational content of their new conference concept.

So what’s this new idea, this next best thing? It’s called Go>Forward Fire and I will introduce it from three different perspectives. For everyone involved, it’s an exciting new venture in firefighter and leadership training from the same industry leaders who created FirefighterNation, FireEMS Blogs, and the original Firehouse.com.

From a fire service perspective, Go>Forward Fire offers “a conference in a box” solution to fire departments, training associations and related organizations looking for the opportunity to bring a national level conference to their neighborhood. Partnering with local fire service organizations, we work with you to tailor the content and agenda to your local needs and then bring top notch presenters and instructors to your region. Oh yeah, and we handle the logistics and marketing too.

All we ask is that you help spread the word and provide your honest input before, during and after the conference. What you get in return is the caliber of training you would normally pay big bucks and have to travel significant distances for and we bring it all to you in an affordable way so as to maximize the return on your training investment.

For conference participants, Go>Forward Fire is not your typical instructor-student interaction. These are not one-time events – but the start of an ongoing conversation and a life-long series of knowledge and experience exchanges. By engaging both the student and the instructor before, during and after each training event, Go>Forward Fire expands the relationship between the student and the instructor like never before with meaningful social and professional connections in a truly immersive learning environment.

While that may sound like a marketing pitch (It is. I wrote it.), as a Go>Forward Fire student, I assure you that you’ll enjoy an unprecedented level of access to some of the most experienced and emerging talent in the fire service. Once a G>FF participant – always a G>FF participant as far as we’re concerned.

This isn’t about how many PowerPoint slides we can glaze your cornea with or how many pounds of handouts we send you home with – it’s about the conversation. As I say in the disclaimers shared at the beginning of each of my presentations, I don’t care if we never leave the first slide as long as you’re satisfied with the direction your training goes in. It’s all about you.

As an instructor, joining our teaching team means that you’ll benefit from the opportunity to link to your students and other instructors in not only an integrated and intimate classroom setting, but also on the training ground, during meet-ups, through blogs, articles, videos, podcasts, commentary, webcasts, online learning and a growing list of social media connections all under one training network.

I’ve spoken and participated at more than a few conferences in my career. This is not your typical fly-in, do your stand-up routine and fly-out kind of gig. Not only do we offer more interaction, we insist on it. Teaching with us is not for everyone – only the most engaged and engaging.

This is the sharing opportunity you’ve been waiting for. The opening to truly coach and mentor the future of the fire service. The chance to have a deep and lasting impact on our emergency services community.  This is an innovative 360° approach to training our replacements and future leaders.

While the term may have already become cliché in the fire service, our overall goal is to be the kitchen table of conferences – not the kitchen sink. Our teaching team is comprised of many of the familiar names you know and plenty of names you’re going to want to get to know.

Accomplished fire service leaders like Chiefs Alan Brunacini, Tim Sendelbach, Chris Naum, Ed Hadfield, Dennis Rubin and Rich Gasaway; and up and coming instructors like Lt. Matthew McDowell from Bluffton Twp. South Carolina, Lt. Chris Sterricker from Suburban Chicago, Lt. Paul Hasenmeier from Huron Twp. Ohio and Training Officer John Shafer from Greencastle, Indiana will provide their keen insight to every firefighter, officer and chief participating. Their national presence will be balanced with local talent like St. Louis Fire Department Captain Nick Morgan and Chiefs Tony Correia and Ed Kensler from New Jersey and Chief Greg Jakubowski from Bucks County PA.

We’re very excited that several familiar bloggers will step away from their keyboards long enough to share their experiences in person, including Dave Statter from Statter911.com, John Mitchell – editor of FireDaily.com, Mike Ward, co-editor of FireGeezer.com, Jason Hoevelmann of FirefightersEnemy.com and Mick Mayers, author of FirehouseZen.com. You know that their conversational style of writing will translate well into the classroom conversation.

Something I’m most proud of is our following through on my vision of strengthening the connection between the fire service and the military. Marine Corps Sergeant and Volunteer Firefighter Jason Ferris will provide a keynote address titled: “It’s not a mission statement – it’s a calling” drawing on the common values our two institutions share. Furthermore, we’ll be donating $5 from each conference package purchased to the support the important work of the National Fallen Firefighters Foundation.

Making the team rock-solid are Brotherhood Instructors providing the intense hands-on components of each conference. Curt and Nate DeMarse, Andrew Brassard, Kevin Legacy, Chris Collier and their team of seasoned veterans from volunteer, career and combination departments across the United States and Canada will relate their vast and relevant experiences in a way that every firefighter can understand, regardless of the type of system or community they work in.

And, if you’ve ever been part of a good training experience, you know that some of the greatest value you take away from it is in the informal networking that takes place between classes. With Go>Forward Fire, those connections start inside and extend well beyond the classroom and on the training ground, not just during the breaks.

As our tag line says, Go>Forward Fire is the evolution of firefighter and leadership training, breaking down the barriers of the traditional classroom environment, creating long-lasting conversations and relationships that will undoubtedly make a difference in how we go forward in the future fire service. And here’s the best part: we’re going to have fun doing it – a lot of fun!

I’m so excited about this new training venture that I’m not sure I can adequately put it in words. I guess you’ll have to experience it for yourself to truly understand its impact.

While I am proud to be invited to be a part of this team, I’d be even more flattered if you’d consider joining us at one of our inaugural events planned this fall; or to attend or host one of the several new events we have in the works for 2012 and beyond.

Check out our conference details at www.goforwardtraining.com and tell them I sent you when you register. Use the promo code “SCHMITTENDORF” to take advantage of an added 10% discount on your conference costs.

Don’t worry, I’m not trading off any of my other ventures such as my feature writing here at TigerSchmittendorf.com, my story-telling at Run-to-the-Curb and FirefighterStorytellers; or my coaching at FireRECRUITER.com. And for those of you keeping score at home, I have no intention of giving up my full time gig serving as deputy fire coordinator in Erie County.

This is just another dot to be connected in my life-long quest to Go>Forward in the fire service. Thanks for riding along.

Stay safe. Train often.

Tiger Schmittendorf
Chief of Training
Go>Forward Fire

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Firefighter, officer, chief—these are the titles of the jobs we sign up for. But just like “bingo chairman,” “corresponding secretary” or “roads and grounds committee member,” the title of “leader” is not something at the top of our list of “I want to be that guy” jobs that we strive for when we first join the volunteer fire department.

Although almost everyone who joins the fire service dreams of being chief one day, they probably don’t dream of being a “fire service leader”; that is, it’s not necessarily an inherent thought process to connect the title of “chief” with “leader.” And while the title of fire chief may conjure up images of flashing lights and standing in front of a burning building barking orders into a portable radio, as we know all too well, being a “fire service leader” requires a lot more preparation and hard work than that.

There is much discussion going on in the fire service today about this "void space" created by the potentially damaging collision of retiring experience and the growing lack of experience of today's firefighters and officers. When I say growing, I'm referring to the fact that as our fire load goes down (that's a good thing), so does our experience level, accordingly (that's a bad thing). Thus we end up with a "growing" lack of experience.

I had the privilege of writing a companion article to Chief Jeff Johnson's feature: Handling the “Leadership Absenteeism” Crisis Ahead—a Career Perspective recently published on FireRescue/FirefighterNation. It was interesting to see how much our thought lines paralleled each other, despite the fact that we didn't physically meet until I bumped into Chief Johnson at the CFSI dinner in Washington DC the week before the articles were published, let alone collaborate on our writings.

It turns out that we share a common mentor in Chief (Ret.) Jack Snook of the same Tualatin Valley Oregon Fire & Rescue that Chief Johnson retired from. I and many others consider Chief Snook to be the father of volunteer firefighter recruitment and retention as he wrote the manual originally titled: "A Breed Apart" published back in 1989. His work is still relevant today.

After our complementary articles were published, I came across this article on mentoring – which fit right in with the common thread solution that Chief Johnson and I proposed respectively. And then earlier today, Bill Carey of Backstep Firefighter sent me a link to this article which debates the value of experience vs. education in today's up and coming officers and leaders.

What really hit home with me was the way the author described how the fire service struggled with the acceptance of standardized and performance based training curriculum 10-15 years ago. I know that story firsthand as that's when and why I was hired by Erie County Emergency Services to implement just such a program. To say there were growing pains associated with this transition is being polite.

The author goes on to remind us that while many of us "more experienced" firefighters may have struggled to embrace the concept at the time, Gen-Y firefighters have simply never known anything different and thus easily become "early adopters." It's in that vain that he makes the pitch that education based officer development will take a similar path towards acceptance.

I've spent the past two weeks on the road (and many more hours before that) visiting with firefighters around the country, conducting my own observational research of those I've dubbed X-box Firefighters and the way they integrate into today's fire service. If I've learned nothing else about this generation, it's that their greatest expectation is to be given clear expectations from their leaders and mentors.

So, if you're looking to fill the leadership void space in your organization, I suggest you read the articles linked herein and surround yourself with the next generation of fire service leaders to better understand their expectations of you, and the role that we play in adapting to the needs and wants of our replacements.

Whether you decide to forge ahead and form strong bonds with those you'll be handing the reigns to some day, or you decide to stick your head back in the void space and pretend these challenges don't exist, I'm pretty sure they'd expect nothing less from you. I've found them to be pretty good judges of character.

Stay safe. Train often.

PS – Look for Paul Hasenmeier's web exclusive on fire officer development coming to FireRescue/FirefighterNation in June. He fits right in with this line of thinking and he offers a great "Read it today — Use it tomorrow" solution to the process.

Links in this article:

• Handling the “Leadership Absenteeism” Crisis Ahead—a Career Perspective — By Chief Jeff Johnson on FireRescue/FirefighterNation.com: www.firefighternation.com/profiles/blogs/handling-the-leadership
• Handling the “Leadership Absenteeism” Crisis Ahead—a Volunteer Perspective — By Chief Tiger Schmittendorf on FireRescue/FirefighterNation.com: http://www.firefighternation.com/profiles/blogs/handling-the-leadership
• Congressional Fire Services Institute (CFSI): www.cfsi.org
• Mentoring Advances the Quality of Future Fire Service Leaders  — By Kenneth Morgan on FireRescue/FirefighterNation.com: www.firefighternation.com/profiles/blogs/mentoring-advances-the-quality
• Tualatin Valley OR Fire and Rescue: www.tvfr.com/
• Recruiting, Training and Maintaining Volunteer Firefighters — By Chief Jack Snook, et al.: http://www.books.google.com/books?id=cpvBs-MO7CAC&lpg=PP1&ots=iZZDdtJe71&dq=chief%20jack%20snook&pg=PP2#v=onepage&q=chief%20jack%20snook&f=false
• Backstep Firefighter — by Bill Carey: www.backstepfirefighter.com
• Company Officers: The Great Debate–Experience Versus Education — By Alan Rufer in IAFC On-Scene:  www.iafc.org/displayindustryarticle.cfm?articlenbr=46236
• Erie County Department of Emergency Services: www.erie.gov/fire
• From the X-Box to the Box Alarm — By Chief Tiger Schmittendorf: http://tigerschmittendorf.com/2009/06/21/from-x-box-to-the-box-alarm/
• Lt. Paul Hasenmeier: www.paulhasenmeier.com

4/21/11 – More on mentoring — just came across this mentoring worksheet from Fire 20/20.

4/21/11 – Related: "Dig In." — http://tigerschmittendorf.com/2009/09/01/dig-in/

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That’s right!

“From the X-Box to the Box Alarm: Motivating and Leading Today’s Firefighters” is back by popular demand at FDIC 2011. I hope to see you in Indianapolis March 22-26, 2011.  Look me up if you plan on attending and look for my presentation titled: “Understanding & Motivating Today’s Firefighters” modeled after my feature article: “From the X-Box to the Box Alarm.”

Some 300 first responders engaged in the discussion at FDIC last April and this year’s conversation promises to be refreshed with my ongoing observational research; new samples of recruitment, retention and leadership solutions and feedback from last year’s participants.

I’ll also be including fresh insight from some X-Box firefighters from Hyattsville Volunteers and FDLiveIn.com I recently spoke with about generational differences and what we can learn from and about them. Some of the information will be pre-recorded material and some of it will be provided by members of our “live studio audience.”

In case you’ve never caught my act, let me give you a little insight on my stand-up style: I don’t do presentations – I have conversations with first responders.

I’ve always said that I never learn as much as when I’m teaching. So here’s how it works:

I ask questions. You ask questions. I make you laugh. You make me laugh. Then I ask a lot more questions. We discuss the issues facing the fire service and we come up with solutions: together. And we have fun doing it. That’s pretty much how it goes. It’s a simple system, but it’s worked pretty well so far.

I bring passion, humor and insight to the discussion. You won’t be disappointed. Give me a try. You never know — We might all learn something.

But don’t take my word for it, here’s what last year’s participants had to say:

• “I enjoyed the conversation and exchange of information.”
• “Excellent program. Provided great insight on what I deal with on a daily basis.”
• “Great program. I’m a recruiter for our fire department and I learned a lot!!! Great take-home lessons.”
• “As a young person (21), it’s nice to see this kind of training to help further unify the firehouse.”
• “Great motivational speaker. Tiger hit every objective with current and accurate information. Very well versed in the topic.”
• “Fantastic presentation. Thoroughly engaging and unique insight.”
• “Bring him back!”

I’m excited and I hope you are too. I arrive in Indy on Tuesday morning and don’t leave until late Saturday night. Look me up if you’re planning on being there. I’m sure we’ll have great stories to share.

Speaking of stories, I’ll be taping episodes of my Firefighter Storytellers Internet Radio Show on the FirefighterNetcast network throughout the week and I’m sure we’ll be out and about around the town enjoying the brotherhood of the fire service.

Drop me a line at tiger@tigerschmittendorf.com or send me a direct message on Twitter @Tiger15032. I’d love to connect.

Here’s a few places I already plan to be at:

• Wednesday – March 23, 2011 – 5pm – Indy Metro FOOLS “Brotherhood Bash @FDIC” – Corner of Jackson St. & Meridian St.
  Featuring: Bagpipes and Drums, Acoustic Stew, The Don Stuck Band
• Thursday – March 24, 2011 3:30-5:15pm: Presenting “Understanding and Motivating Today’s Firefighters” – Room 105-106
• Thursday – March 24, 2011 7-11pm: “Stop Drop, Rock-n-Roll” at the Indiana Roof Ball Room to benefit the National Fallen Firefighters Foundation
• Friday – March 25, 2011 – 2-3pm: “Meet the Authors” at the Fire-Rescue Magazine/FirefighterNation.com Booth #4244
• Friday – March 25, 2011 – 4-6pm: Battle of the Bands at FDIC – Lucas Oil Stadium
• Thursday – Saturday – FirefighterNetcast.com Booth – Adjacent to Booth #4244

Here’s the description and details of my classroom session from the FDIC catalog:  

Thursday, March 24, 2011
3:30 PM-5:15 PM – Room 105-106
APPROPRIATE FOR ALL LEVELS  
Understanding and Motivating Today’s Firefighters
Deputy Fire Coordinator Tiger Schmittendorf, Erie County (NY) Department of Emergency Services  

“From the X-Box to the Box Alarm” addresses the challenges of today’s fire service leaders in attracting and retaining the appropriate quantity and quality of firefighters they need to support the delivery of emergency services in their communities.

So, how do we motivate today’s recruits away from the X-Box long enough to answer the box alarm? This facilitated conversation builds consensus that the majority of the challenges we face are in the firehouse, not on the fire scene. Together we’ll learn to combat these challenges with solutions that are right in front of us.

Links to last year’s experiences:

• Going to the Show – http://tigerschmittendorf.com/2010/04/10/going-to-the-show/
• Live from Indy – It’s Saturday Morning – http://tigerschmittendorf.com/2010/04/19/saturday-morning-fdic/
• FDIC: Returning Home – http://tigerschmittendorf.com/2010/04/25/fdic-returning-home/
• FirefighterNetcast – Photos on Flickr.com – http://www.flickr.com/photos/tigerschmittendorf/sets/72157623799541269/
• From the X-Box to the Box Alarm – Photos on Flickr.com – http://www.flickr.com/photos/tigerschmittendorf/sets/72157623912283730/

If you like this site, I hope you’ll enjoy connecting with me at: 

• www.firefighterstorytellers.com
• www.tigerschmittendorf.com
• www.runtothecurb.com
• www.firerecruiter.com
• www.twitter.com/tiger15032
• www.twitter.com/firerecruiter
• www.twitter.com/runtothecurb
• www.facebook.com/tigerschmittendorf
• www.firefighternation.com/tigerschmittendorf

Please don’t hesitate to contact me if I can ever be of assistance to you or your organization.

Stay safe. Train often.

See you in Indy.

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Her Dad was a fire lieutenant and her two youngest brothers (twins) joined as cadets, then volunteers and eventually became career firefighters.

But when Janet Wilmoth tried to join her local volunteer fire department, the fire chief told her to “Go home and have babies.”

She went on to do that too, but in the meantime, Janet Wilmoth took another approach to the fire service. She’s been with Fire Chief Magazine since 1986 and now leads the charge for improving the fire service as the publication’s editorial director.

I wonder if that chief has since been reminded of that famous quote: “Never pick a fight with people who buy ink by the barrel!”

Join Janet and Tiger Schmittendorf, host of the Firefighter Storytellers Internet radio show live at 9pm EST on Wednesday-February 9, 2011, as Janet tells her story of growing up as a firefighter’s daughter to being a fire service leader.

Read Janet’s story at Run-to-the-Curb, which will be availableat the start of the live show. Please consider downloading and sharing the Show Flyer at your fire station and with your social networks.

Here’s the direct link to the show.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

A natural extension of RuntotheCurb.com, Firefighter Storytellers is an open-format Internet radio show in which listeners are encouraged to call in with personal accounts and anecdotes from their life in the fire service, giving a literal voice to those stories that form a common bond amongst us all.

If you’ve never listened to a FirefighterNetcast, visit the site now, sign up for a new user account for BlogTalkRadio, and be prepared to join in the conversation.

Listen in via the Internet, listen and/or participate by calling in, and join in the live chat that takes place amongst listeners while the show is going on. In case you miss the live show, you can even download the podcast after the fact on FirefighterNetcast and iTunes too. It’s free, it’s fun and it’s easy.

Every firefighter has a story.
Listen in. Call in. Tell your story.

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Photo courtesy of www.RaisingLaddersPhotography.com

I stumbled across a new resource recently that caught my attention: FDLiveIn.com

The concept of fire station live-ins or bunk-ins, depending on what you call them, has been around for quite some time and with quite a bit of success. Different departments run their programs in different ways but the common theme is that the firefighter lives in the fire station “rent-free” in return for volunteer service. Most live-ins are students but not all, and in some departments entire families live in the fire station.

For whatever reasons, the concept has not caught on in my area of Erie County NY and I’ve always wondered why. I’ve written three articles in the past month on the live-in/bunk-in concept and it’s gaining quite a bit of attention as a potential solution to recruitment and retention challenges in the volunteer fire service.

The program has intrigued me so much that later this week I’m traveling to Hyattsville MD — home to one of the longest standing and most successful bunk in programs in the fire service — and home to the X-Box Firefighters who created FDLiveIn.com. And to get a better understanding and appreciation for the program, I’ll be bunking in the station Friday night and they’ve arranged a tour of several live-in fire stations for Saturday.

Stay tuned here, at FireRECRUITER.com, on Twitter and Facebook as I report back on my experiences. My goal is to provide you with enough photos, information and stories to allow your volunteer fire department to consider whether a bunk-in program is right for you — or if the whole concept is just ”bunk.”

PS — Doc Moltrup, Chief Emeritus of Hyattsville VFD and one of the founder’s of their now-famous bunk-in program, will be my guest on my Internet Radio Show: Firefighter Storytellers –  live from FDIC in Indianapolis the week of March 22-26, 2011. Watch Storytellers for the formal announcement of time and date of the show.

Related links:

• FDLiveIn.com
• @FDLiveIn – On Twitter
• @FireRECRUITER — Can your volunteer fire department afford to live without a live-in?
• @FireRECRUITER – Is this the ultimate bunk-in program?
• @FireRECRUITER — Look: Another successful bunk-in program!
• @FireRECRUITER — Walking the Walk and Living it Up Like a Live-In
• @FFBehavior — “Bunkroom Articles” – New Feature to a growing FD Live-in Site

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As I do with much in life, I take new experiences and new information and compare it to other aspects of my life in emergency services. Whenever it’s the least bit relevant – I try to apply it to the business I love: the fire service.

Such was the case this past week when I completed a National Fire Academy on Safety Operations and Management. I applied the process and premise of managing safety in our organizations and applied it to recruitment and retention.

While the resulting article may raise more questions than it provides answers, I hope you’ll ask yourself these same questions to assess whether or not your volunteer fire department is taking the right steps to be flush with volunteers — or needlessly flushing them and their experience away.

Click this article to read more at www.FireRECRUITER.com.

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