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Thanks and Giving!

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While a lot of folks are counting out the days before Thanksgiving by sharing day-by-day what they’re thankful for, I’ve decided to summarize the past few weeks here as they have been some of the most challenging and rewarding times I’ve ever had in my life. Here’s to giving, receiving and thanks:

GIVING: Just a few weeks ago I was deployed with seven of my cohorts on the Western New York Incident Management Team (IMT) to assist in the response and recovery efforts related to the aftermath of Hurricane Sandy blowing through Long Island and New York City.

RECEIVING: As we were traveling through New York City on our way to our final destination at the Nassau County Emergency Operations Center (EOC) we were informed that they had absolutely no means of housing our eight-person team. There were no hotel rooms available within an hour or more of our work site and despite bringing cots and bedding with us, there was ‘no room at any inn.’

Thank God I have friends in the fire service throughout the state and country as it took just one phone call to Rob Leonard, a good friend and brother firefighter with the Syosset Volunteer Fire Department and public relations committee chair with FASNY, to find us a place to rest our heads. Despite being without power and heat at his own home, Rob connected us with their chief and commissioners to clear the way for us to bunk at their nicely appointed Woodbury Firehouse.

THANKS: Due to the widespread lodging shortage, Syosset accommodated us for the first three nights of our deployment. Warm beds and hot showers were a welcome relief at the end of the 14-18 hour days we were working. Without them we would have literally been left out in the cold. For their generosity, hospitality and brotherhood in the face of their own challenges – we THANK them.

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Video Killed the Recruitment Star

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In his February 17th Morning Lineup features (and updated on February 20th), FireGeezer.com's Bill Schumm discusses and demonstrates the effectiveness, or ineffectiveness, of using video as a recruitment tool. While his perspective on why we face the recruitment and retention challenges we do are certainly part of puzzle, the value of his commentary lies in the subliminal call to action that we need to be more creative in creating the solutions.

Certainly, a recruitment video with appropriate visuals and a good, solid message can be effective, but FireGeezer proposes that we need to do something about our culture, our society, to inspire and perpetuate volunteerism. I couldn't agree more.

As I've said before:

“Simply put, it’s my belief that the survival and success of the volunteer fire service relies on our ability to create more opportunities – for more people – to volunteer less time.

Our success depends on our ability to effectively plan for, lead and manage people; whether you don’t have enough – or you have more than you can handle.

The possibilities for their involvement are only limited by our imaginations.”
- Tiger Schmittendorf – From: "A New Pyramid Scheme for your Volunteer Fire Department"

 

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My Flag

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The view of my flag --- from my hammock.

Whenever I get the chance, I take full advantage of the opportunity to lie in my hammock on the front porch of our house. The porch is covered and it’s on the east side of the house, protected from the sometimes gusty winds that come off Lake Erie not far from us.

The hammock is made out of soft woven strings stretched to a metal ring on each end. The rings have heavy chains connected to them that are attached to hooks that secure the entire hammock to its metal pedestal. The rope strings are covered by a comfortable bedding pad that even has a built-in pillow tied to it. (more…)

Get Fit. Get Safe. Make It Personal.

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My Three-Part Risk Management Plan: Alex, Laurie and Kathleen

Despite the fact that I wrote this piece for Fire-Rescue Magazine last year, I’m pretty sure its content is still relevant as we ponder recent and not so recent events during Fire/EMS Safety, Health and Survival Week http://www.firefighternation.com/forum/topics/usfa-reminds-you-that….

As I stated in comments to another blog by John Mitchell (www.firedaily.com) titled: “The Charleston 43″ (http://www.firefighternation.com/profiles/blogs/the-charleston-43) — if we don’t make these incidents personal to us, incidents like these have the unique ability to quickly become personal for us.

Thus, I present for your review, a re-post of “Make It Personal” http://tigerschmittendorf.com/2009/09/07/make-it-personal/

Let me know what you think of the piece and what you’re doing to make Safety Week 2010 personal for you.

Run-to-the-Curb is Top Story

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That's me with Past Chief John Latimore, one of my best friends in the fire service and the neighborhood I grew up in.

It’s been more than a month since my presentation at FDIC and my live Internet radio talk show on FirefighterNetcast from the show floor, but a lot of exciting things have happened since then. 

Feedback from my show about the importance of storytelling in the fire service with special guest Chief Tom Merrill was tremendous and it’s amazing to see the influence that the Run-to-the-Curb (RttC) concept has had on people. Several firefighters have since shared their own personal stories of growing up in and around the fire service. In fact, so many have responded that it’s tough to keep up with and more of their stories are pending publication here. 

Read more at: http://runtothecurb.wordpress.com/2010/06/07/run-to-the-curb-is-top-story/

@FireRECRUITER: It’s EMS Week – Roll With It!

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AmbulanceFrom www.FireRECRUITER.com:

In honor of EMS Week-2010, I thought I’d promote the (dare I say) sexiest video I’ve ever seen come to volunteer recruitment and retention.

“Roll With It!” is a part music video, part movie trailer — full-on high energy – high impact web site for the recruitment of fire and EMS personnel.

Celebrate EMS Week in style: “Roll With It!”

Tis’ the Season

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THIS IS A DRILL! This is not an actual event. Evans Center Firefighters "responded" to a Pre-Prom Season DWI Drill that demonstrated the devastating effects of drinking and driving to juniors and seniors at the Lake Shore High School. Photo by Tiger Schmittendorf

THIS IS A DRILL! This is not an actual event. Evans Center Firefighters "responded" to a Pre-Prom Season Stop-DWI Drill that demonstrated the devastating effects of drinking and driving to juniors and seniors at the Lake Shore High School. Photo by Tiger Schmittendorf

Despite the fact that as I’m writing this it feels far more like winter than spring in Buffalo, it’s not those seasons I’m talking about in this story.

Evans Center, my volunteer fire company, planned and supported a Pre-Prom Season Stop-DWI drill for our Juniors and Seniors at the Lake Shore Central Senior High School Friday morning. Coordinated by our Asst. Chief Tom Szczepaniak, Principal Chris Walsh and the Town of Evans Police Department’s Chief Ernie Masullo, Capt. Chuck Danzi and Patrolman Ralph Maslach — the assembly and demonstration stressed the devastating effects of making poor decisions relating to drinking and driving.

Not much unlike what is done at schools across the country at this time of the year, the Lake Shore team put together a comprehensive program that really hit home with these at-risk young adults. And, when I say “at-risk” I mean that, statisticly, they are at great risk of being involved in an alcohol-related accident before they graduate from high school or make it to their freshman semester in college. (more…)

@FireRECRUITER: Recruiting in a Gray Area

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SyossetMy helmet is off to the folks in the Syosset NY Fire Department for recognizing 40+ aged recruits as a viable part of the solutions to our recruitment and retention challenges.

Joining later in life is becoming more the norm
 
The approach and image of the volunteer fire service portrayed in this article is in sharp contrast to the news articles I highlighted in “Is This Our Best Approach?”
 
In fact, I came across a similar article today that raises the exact same question:
 
I think we can do better.  Let me know what you think.
 
Read the whole story at FireRECRUITER.com.

Re-Enlist.

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EDITOR’S NOTE: I’m posting this blog literally minutes after completing my first NetCast on the topic of volunteer recruitment and retention, compliments of FireCritic and FireDaily at www.firefighternetcast.com. What a tremendous opportunity that was to connect with so many people via the live chat and simultaneous telephone call-ins.

My helmet is off to those two gentlemen for harnessing that technology to accomplish something that they may not even realize they’re doing: Telling Stories.

Storytelling is important to the survival and success of the fire service. Very important. As I wrote in my article: “Saving Stories,” in this month’s edition of Fire-Rescue Magazine, storytelling “passes on our traditions, conveys our values and protects the rich heritage of the fire service.” Thanks to Rhett and John for doing just that through the tales shared on FirefighterNetcast.com.

At the end of the Netcast, I let the cat out of the bag about a new partnership I created between our volunteer fire service and the National Guard. Look for more info on that coming soon. In the meantime, the following is a story that is a little bit about my love for my father, my passion for the fire service and my appreciation for the military men and women who protect our freedom every day. (more…)

“Run to the Curb” Kids

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Getzville Firefighter Ryan Russell with two appreciative fans

Getzville Firefighter Ryan Russell with two very appreciative fans

You’ve read my previous references to “Run to the Curb” type kids in “Fortune Tellers” and in my other writings. Now I’ve created a whole new web site just for telling my stories and to give you a place to share your stories too.

Run to the Curb.com is a work-in-progress blog I just created and a possible online book project too. There I’ll share my experiences, my stories and my thoughts on our need to be better story tellers

And, I want to hear your stories too. You can share your childhood experiences and your connections to the fire service and in doing so, share the brotherhood, history and traditions of the fire service with fellow firefighters — and those who wish they were.

Check back often as more stories are added and we build this legacy document together.

Run to the curb. Tell your story. Tell your fortune. We can’t wait to hear it.

Creating a Clearinghouse

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FireRecruiter-904x160Patience is some times not one of my better virtues. I’ve been kicking around the idea of creating an online clearinghouse of recruitment and retention resources for quite some time.

Needless to say, it’s an area of the fire service that I’m quite absorbed in but I’ve always waited for someone else to create such a thing. Sure, there’s the National Volunteer Fire Council and VolunteerFD.org, which does a more than formidable job of compiling resources for the volunteer fire service, but I still felt there was something lacking. I needed more. We need more.

I identified a gap, an opportunity to create a single source for everything related to how we market to, recruit, indoctrinate, treat and retain the single most important resource in the fire service: our people.

Finally, I couldn’t wait any longer. I registered and published: FireRECRUITER.com – a single site dedicated to ensuring the survival and success of the volunteer fire service across our nation. (more…)

Reversal of Fortune?

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HEADLINE: Johnson City to Explore Adding Volunteer Firefighters http://www.pressconnects.com/article/20091116/NEWS01/911160345/1112/Johnson-City-to-explore-adding-volunteer-firefighters

Is it just me or are two worlds colliding here?

At the same time many volunteer fire departments struggle to maintain their ranks, their career counterparts are being stripped to the bone in both manpower and operating budget by their community’s and our country’s fiscal crisis.

This is not the first article I’ve read recently with a recurring theme — career fire departments reverting (or in some cases, converting for the first time) to combination departments.

We have many communities in our county, currently supported by all-volunteer fire departments, where a part or full time staffed career fire department would be simply unaffordable. They would have to go without fire protection if it weren’t for the dedication of their volunteers.

Unfortunately, it seems that several communities with pre-existing career fire departments are coming to the same realization: fire protection is a much needed but costly service to maintain properly. (more…)

Cross-Continental Divide or Deja Vu?

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Now I’m not the biggest EMS geek but two fellow Fire-EMS Bloggers have embarked on their own home-grown exchange student program that has proven to be pretty darn entertaining so far.

happyicon-50x50Justin “The Happy Medic” Schorr is hosting Mark “Medic 999“ Glencorse for eight days in San Francisco — the San Francisco Fire Department being Justin’s place of employment.

Medic999-50x50Following those eight days, Mark will swim home and  Justin will head to England a couple of days later to have tea and crumpets and a ride along with Mark. The North East Ambulance Service NHS Trust being the place of Mark’s employment.

Their real-time information exchange is being chronicled across a variety of social media platforms so quickly that I think these two “world-apart paramedics” are feeling a little jet-lag.

Follow their adventures as they discover together that the more things are different – the more they are the same – at least when it comes to comparing cross-continental EMS delivery systems. 

Check out the full summary including links at: http://firecritic.com/2009/11/your-unofficial-guide-to-the-project/

And of course, visit the blogs of this “pair-a-medics” at http://www.happymedic.com and http://www.999medic.com for the latest posts, videos, photos and more.

PS – Their work is also being filmed for a pilot episode of a web series called Chronicles of EMS….stay tuned for more on that!

It’s Time to get SAFER!

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SAFER LogoThis article is one in a series of toolkits focusing on recruitment, retention, fire service marketing and leadership.

+++++++++++++++++++++++++++++++++++++++

Are you SAFER than you were last year?

That is, did you submit a grant application under the Department of Homeland Security’s (DHS) “Staffing for Adequate Fire and Emergency Response” program for recruitment and retention?

If you didn’t, you missed out on a great opportunity to better your fire department, or in our case, the entire volunteer fire service in our region.

Here’s the good news. You get another chance. DHS just announced that the application period for the 2009 SAFER grants opens November 16, 2009. (more…)

Please CO-operate. It’s a matter of life and death.

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Buffalo News Photo of 16-year old Amanda Hansen whose life was snuffed out by Carbon Monoxide - the silent killer

Buffalo News Photo of 16-year old Amanda Hansen whose life was snuffed out by Carbon Monoxide - the silent killer

This morning’s Buffalo News headline featured the photo of a bright, beautiful 16-year old girl with a promising future, her life snuffed out by a silent killer yesterday.

Carbon Monoxide (CO) is colorless and odorless. It strikes with symptoms that could easily be mistaken for the flu. Small doses accumulated over time can be as dangerous as a prolonged exposure. Left undetected, there is potential for harm and death in almost every household in America.

Carbon Monoxide is a normal by-product of combustion. Natural gas fired appliances (stoves, boilers, hot water tanks, furnaces, etc.) give off carbon monoxide. So do wood burning stoves and fireplaces. However, under normal operating conditions and with sufficient ventilation, the CO does not accummulate to levels that can be dangerous to your health. (more…)

Part 3: Rockland County

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This article is one in a series of toolkits focusing on recruitment, retention, fire service marketing and leadership.

 

 

Earlier in our discussion of the clearinghouse approach to recruitment and retention, I outlined my theory that there are three levels of recruitment activities I’ve identified as “The Clearinghouse”; “T&E: Training and Education”; and lastly the “Trench Work.”

 

In discussing the clearinghouse concept, I stated my feelings that the role and responsibility of building awareness as to the need for volunteers falls on regional, state and federal fire service organizations or government itself.

 

So far we’ve discussed Pennsylvania’s revolutionary tactic to recruit new volunteers with www.rollwithit.com – their in-your-face movie trailer/music video targeting the next generation of first responders; and Erie County’s innovative efforts to ensure the survival and success of their 94 volunteer fire companies.

 

We’ve discussed some very creative approaches to addressing the recruitment and retention challenges of the volunteer fire service and what better way to continue this talk than to introduce you to Rockland County’s “Creative Approach to the Volunteer Fire Service” Committee. (more…)

Part 2: Samples of Success

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This article is one in a series of toolkits focusing on recruitment, retention, fire service marketing and leadership.

 

 

In Part 1 of our discussion of the clearinghouse approach to recruitment and retention, I outlined my theory that there are three levels of recruitment activities, three distinct angles of attack, if you will. I identified them as “The Clearinghouse”; “T&E: Training and Education”; and lastly the “Trench Work.”

 

In discussing the clearinghouse concept, I stated my feelings that the role and responsibility of building awareness as to the need for volunteers falls on regional, state and federal fire service organizations or government itself.

 

I introduced you to a revolutionary approach to recruiting new volunteers with www.rollwithit.com – the State of Pennsylvania’s high-tech, in-your-face movie trailer/music video targeting the next generation of EMS providers and first responders.

 

Here, I’ll introduce you to a few other successful campaigns in an effort to further demonstrate the value of attacking the R&R challenge at the highest level – the clearinghouse. (more…)

Part 1: What’s a Clearinghouse?

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In previous articles, I’ve attempted to present the fire service with real tools to use in improving their membership process and documentation including annual reports, prospective member guides and the interview process.

 

Recently, I’ve been working with a group of some 30 fire service leaders to offer solutions to the recruitment and retention challenges of their county’s fire service.

 

As part of that process, I’ve developed a three-tiered model to address what I call “recruitment and retention rescue and recovery operations.”

 

I call them “The Clearinghouse”; “T&E: Training and Education”; and lastly the “Trench Work” – where the hand-to-hand combat of recruitment and retention is won and lost.

 

For now, we’ll start to take a look at the bigger picture of recruitment and retention (R&R) problems and solutions. Here, we’ll talk about the top tier: the recruitment clearinghouse. (more…)

Death Toll

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Here’s a hot topic that might set off some fireworks. Who knows, it might even incite a reader to leave a comment.

This is something very near and dear to me and something I feel very strongly about. I’ve wanted to write about this for a long time and a recent conversation with a friend prompted me to pick tonight to write it. And, now that I have the forum to do so, here goes.

I’ll be involved in at least two fire service funerals this week, and hopefully not a third but it’s quite possible.

In my role as Deputy Fire Coordinator, I’ve honestly probably attended perhaps hundreds of such funerals in my fire service career. We have more than 5,000 firefighters in our county, so that number isn’t probably too far off.

Let me start by saying that I mean absolutely no disrespect to any fire department for doing everything they can to honor their fallen brothers or sisters, regardless of the circumstances of their death, nor do I mean any disrespect to any brother firefighter who has gone before us, nor their family.

This is a topic that I have struggled with for quite some time and I’m frankly torn as to the right way to approach it. (more…)

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